Manage | Operates | Any Cloud

Managed IT Services

AAA-DIGITAL

Discover our large IT Services Service Catalog, Focus On Your Business we will do the Rest

Here for
you 24/7

AAA-DIGITAL IT service desk is the beating heart of our managed IT service provision, offering organizations a window to the world of their users and acting as a key interface for Business Relationship Management. Providing global 24/7/365 availability, across multiple languages and time zones -we offer an always-on service, ready to support users whenever, and wherever, they are working. With user-experience at its core, AAA-DIGITAL Service Desk features an industry leading average fast response communication channels suited to the needs of users, including self-service functionality.

Coverage
24/7/365 ‘lights-on’ EU and FR only Service Desk supports users for their day to day workload.
Remote Support
Lots of the incidents are remotely resolved
Fast Response Time
Our Fast response to reply to our clients ensures minimal downtime
Service Quality
KPI driven with a significant focus on First Contact Resolution and Customer Experience
>80% First Contact Resolution
We Strive on our task to solve user problem as quickly as possible.
Language
Multilingual capability covering French an English
Process
Service Desk system delivers a tailored and customised service
Innovation
We use innovative technologies like Docker, Vmware, Microsoft, Symantec and many others leading Vendor products to help our customers.

We can help you to:

 
Our service solutions are designed to consider and deliver tangible outputs in terms of improved business performance. The IT experience of your users can be enhanced to promote more agility and improved quality output. Furthermore, highly available, better performing IT services, with expert support on hand when it’s needed to get your users working again, can engender employee health and well-being. As a consequence of these deliverables, workforce productivity levels are increased. And it’s likely that our highly-attuned service model will also enable you to effect cost-efficiency.
 

We can help you to:

Increase productivity
Increase workforce productivity
Increase user experience
Enable Digital Transformation

Get In Touch

Whatever your query or requirements, we would love to hear from you.

About Us

Keep control over your Data & IT Strategy, at AAA-DIGITAL we believe in the multi cloud and Healthy solutions.
On-premise or in the Cloud ? Joins-Us and Enjoy our solutions fit for small and middle businesses

Contact Us

Paris Office
AAA-DIGITAL 5 AV DU GENERAL DE GAULLE 94160 SAINT-MANDE
+ 33 9 72 56 37 71
contact@aaa-digital.com
Mon - Sat: 8:00 - 20:00

For information regarding  GDPR

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